Stealth and Stealth PRO Heaters Recall - GTA Aquaria Forum - Aquarium Fish & Plants serving the Greater Toronto Area.
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Old 02-23-2011, 12:27 PM   #1
Dan Cole
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Default Stealth and Stealth PRO Heaters Recall

We issued this safety notice to customers who purchased Stealth Heaters from us but thought that others might like to know this at well.

We have just received a notice from Marineland halting the sale of their Stealth and Stealth PRO line of heaters due to potential quality issues. This stop sale applies to all 100 watt or greater Stealth or Stealth PRO heaters.

Our records indicate that you purchased one or more Stealth or Stealth PRO heaters from us in the past so we wanted to let you know about the potential problem with those heaters. Some of the reports that we have seen have been very serious so we would encourage you to contact Marineland at 800-526-0650 (Option 2) or 800-432-6986 to obtain further information regarding a replacement.

Your safety and satisfaction is of great concern to us so please call Marineland as soon as possible.

Dan Cole
Mail Order Pet Supplies, Inc.
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Old 02-23-2011, 12:57 PM   #2
Y2KGT
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Hey Dan,
Welcome to GTA Aquaria and thanks for posting this.

I just called United Pet Group and they told me that they can send me a replacement (Visi-Therm) heater or refund however I have to cover the cost of shipping the old heaters back to them in the US.

Sounds expensive.
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Paul
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Old 02-23-2011, 09:15 PM   #3
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You'll need to decide it if makes sense to return them or not...I just wanted to alert everyone to the problem. If you google it, you'll find that some folks have had some pretty scary issues arising from those heaters.

For your safety, IMO, they should be replaced.

Dan
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Old 02-23-2011, 09:53 PM   #4
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Wow it only took them a couple of years. They must have got a heafty law suit.
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Old 02-24-2011, 01:42 AM   #5
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Quote:
Originally Posted by Y2KGT View Post
Hey Dan,
Welcome to GTA Aquaria and thanks for posting this.

I just called United Pet Group and they told me that they can send me a replacement (Visi-Therm) heater or refund however I have to cover the cost of shipping the old heaters back to them in the US.

Sounds expensive.
--
Paul
I have a suggestion. Call them again and see if a different rep
has a different response. When I called about my broken Stealth
last year, the rep said I had to mail the old one in.
I said that I'd think about it.
I called the next day and started from fresh with a different rep.
This rep asked me to read the "lot code"
to her. Then right away she said she'd send me a replacement with
no mention of sending the old one to them.
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Old 02-24-2011, 01:50 AM   #6
vrb th hrb
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jeez..... I knock on wood everytime I hear about people having heater issues and give thanks that I've had good luck with mine. And one of my Rena cals is about 8 years old now
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Old 02-24-2011, 10:00 AM   #7
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Quote:
Originally Posted by sunjwd View Post
I have a suggestion. Call them again and see if a different rep
has a different response. When I called about my broken Stealth
last year, the rep said I had to mail the old one in.
I said that I'd think about it.
I called the next day and started from fresh with a different rep.
This rep asked me to read the "lot code"
to her. Then right away she said she'd send me a replacement with
no mention of sending the old one to them.
Good point...I've been getting feedback that some of the reps haven't even heard that there was a "stop sale".

Dan
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Old 02-24-2011, 10:01 AM   #8
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Quote:
Originally Posted by pat3612 View Post
Wow it only took them a couple of years. They must have got a heafty law suit.
Someone finally got through to them.

Dan
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Old 02-24-2011, 10:30 AM   #9
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I love that United has very good customer service.
I started with a Stealth. It broke and they replaced
it with a Stealth Pro. Last month it broke and they
replaced it with a Visitherm.
Pro: life time warranty
Con: bad equipment is bad equipment

I think the lesson is to always watch your temperature
and also to have a backup heater.
I have since bought an Eheim Jager. I'm told it is
more reliable (nothing is perfect).
I also got it at Big Al's and paid $4 for their in-store warranty.
Comparing customer service, I'm told that Eheim forces you
to ship the bad heater back to Germany. And the warranty
is only 5 years.
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Old 02-24-2011, 08:59 PM   #10
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I bought a 100 WATT stealth late last year, so I emailed Marineland asking them whether I had to be concerned about my heater.
This is the prompt response I received:

"The Stealth 100-300w style heaters are currently under quality review and we have placed a stop sale on them. We have two options to offer you. We can either replace your heater with a new Visi-therm Deluxe, glass style heater of equal quality and wattage, or we can refund your money for the heater. In either case, we would like to send a call tag to pick up the heater, at no charge to you. If you prefer to receive a refund, please provide us either with a receipt for your heater or a printout from your store or online retailer regarding what it would cost you to replace the heater, and we will refund the cost. We apologize for any inconvenience this may cause you. If you have any questions, please let me know or call 1-800-338-4896.

Sincerely,

United Pet Group"

Went to BA in Mississauga, where I purchased the heater, showed them this email and asked if they could replace the heater instead of me having to send it back directly.

No problem, left with a Visi-therm Deluxe. Was happy and satisfied with the way both BA and Marineland, had dealt with the problem.
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